Shipping + Packing

Turnaround

All orders are processed within 48hrs and a follow up email is sent to you in that time frame with approx. travel time or if we any questions so we can serve you best.

Packaging

We use our experience and knowledge to carefully pack all items securely in a way that suits each individual item. Parcels are labelled as non-descript as possible for security reasons.

Posting within Australia

We ship your goods using Australia Post, registered post & door-to-door courier that are fully insured up to the value of your goods.

Most items will have a registration number and be traceable within the Australia Post network and courier service.  Most items will require a signature upon delivery.

Posting Internationally

We ship your goods with Australia Post and Express Courier International.  All items will have a registration number and be traceable.

Insurance

We insure all goods against loss or damage whilst they are in transit. Once your order has been shipped, we guarantee delivery unless the address you have supplied is incorrect, illegible or incomplete, or if the recipient is away or has moved - in which case you will be liable for payment of the purchase price and shipping cost irrespective of whether the order arrives on time or not at all.

Return Shipping

It is the responsibility of the customer for any return shipped items. We can help you if have any questions about this process though as we want our customers to be 100% happy with their purchase.